Terms of Service

You must be at least 18 years old and have authority to bind your organisation. By signing up you confirm both. We may suspend or close accounts where this isn't true.

Outrigger is operated from the United States and directed to business customers in the United States. We may decline, restrict, or geo-limit signups or features for other locations at our discretion. You may not use the service if you are located in a country or region subject to a comprehensive US embargo, or if you are named on a US government restricted-party list.

You are responsible for the activity on your account, for keeping your password safe, and for the actions of any team members you invite. Tell us promptly if you suspect unauthorised access.

Each subscription supports one agency tenant. Multi-agency operators must hold a subscription per agency. Reselling Outrigger as a white-label product requires a separate Reseller Agreement; contact us for terms.

Client portal viewers. You may invite your own clients to a read-only portal. Portal access is granted under your subscription via access links; you are responsible for who you invite, for revoking access when it is no longer appropriate, and for portal viewers' use of the portal in line with these terms.

New subscriptions include a free trial where offered at checkout (currently 14 days). Trials are limited to one per customer. We collect your payment method at signup but do not charge until the trial ends. You can cancel at any time before the trial ends to avoid being charged.

Auto-renewal. Subscriptions renew automatically each billing cycle (monthly or annual, as selected) at the then-current rate. Cancellations take effect at the end of the current billing period; we do not pro-rate refunds for partial periods unless required by law.

Annual plans. Paid up-front in one invoice. If you cancel mid-term, your subscription remains active until the end of the paid period; we do not refund unused months unless required by law.

Credit allocations. Each plan includes a monthly credit allocation. Allocations refill monthly on both monthly and annual billing — annual plans are invoiced once a year, but credits still refill each month of the term. When an allocation is exhausted, credit-consuming actions pause until the next monthly refill; you may upgrade to a higher plan at any time from the pricing page or contact us to arrange a custom allocation. We do not bill automatic overages.

Taxes. Prices on our pricing page are exclusive of applicable sales tax, VAT, and GST, which are added at checkout where applicable based on your location.

Failed payments. If a charge fails, we will retry over a 7-day period. Persistent failure suspends the account until billing is resolved.

You agree NOT to use Outrigger to:

• Run campaigns that violate the terms of Reddit, Quora, Facebook, LinkedIn, or any other platform whose content the service references.
• Generate content that is defamatory, fraudulent, misleading about a competitor, or designed to manipulate reviews in violation of FTC or equivalent consumer-protection rules.
• Promote illegal goods or services, hate speech, or content that violates applicable law.
• Impersonate a specific real person, employee, or representative without authorisation.
• Scrape, mirror, resell, or sublicense the platform itself (the dashboard, MCP server, API responses), or use it to train a competing product or model.
• Circumvent rate limits, plan limits, or attempt to access another tenant's workspace.
• Submit knowingly false information during the EB-1A / V3 study consent flows or any other research participation.
• Use a purchased, scraped, enriched, customer-supplied, or public-source contact list unless you have documented that its sourcing, notices, lawful basis or consent, permitted purpose, and use comply with every law and contractual restriction applicable to the recipient and destination.
• Send a Press pitch or other outreach with deceptive identity, routing information, subject lines, claims, or affiliation; omit sender or postal information required by law; or target a person, geography, profession, or industry where the message is prohibited.
• Contact a suppressed recipient, evade or obscure an unsubscribe, objection, complaint, or block, or fail to honour it within the legally required period. You must screen every new and reused list against applicable suppression records.
• Use tracking pixels, link tracking, enrichment, or sensitive or special-category data in outreach unless separately documented and lawful. Do not target children through Press outreach.

We may suspend or terminate accounts that violate these rules. Where we discover a violation only after work has run, we may retain the platform's usage logs as evidence.

Our platform. The Outrigger dashboard, MCP server, prompts, models, code, and brand are owned by Direct Rank LLC. You receive a non-exclusive, non-transferable, revocable license to use the platform for your own brands during your subscription. No other rights are granted.

Your content. You retain ownership of the brand briefs, keywords, competitor data, and other inputs you provide. You grant us a worldwide license to use this content solely to deliver the service to you, including processing it through the AI subprocessors disclosed in our Privacy Policy.

Generated outputs. Responses, audits, reports, and other outputs generated for you are yours to use as you see fit, subject to the acceptable-use clause above and the terms of the upstream AI provider (Anthropic, OpenAI, Perplexity, Google). Where an upstream provider imposes restrictions on commercial use of its outputs, those restrictions pass through to you.

Public data. Discovered Reddit, Quora, and Facebook Group content stored by the platform is public-web data; we make no claim of ownership over it.

Feedback. If you send us suggestions or feedback, we may use them without restriction or compensation.

Data handling, retention, and your rights are covered in our Privacy Policy. You can request export or deletion of your data at any time by emailing privacy@outriggerai.com.

Workspace data is stored under tenant-isolation policies. We do not access your workspace content except where required to operate the service, debug a reported issue, comply with law, or with your explicit permission.

For recipient lists and campaigns you provide or direct, you are the controller or equivalent business and Outrigger generally acts as your processor or service provider. You must provide all notices, establish the lawful basis or consent, document list provenance, configure the permitted geography and audience, and answer recipient-rights requests. You authorise us to process that data only on your documented instructions and through the approved subprocessors. Any different role allocation must be stated in an executed Data Processing Addendum.

Press outreach can be unsolicited and the rules differ by recipient type, location, message purpose, and source. You—not Outrigger or a sending provider—must decide whether each message is lawful. Where applicable, messages must use accurate headers and subjects, identify the sender, include required contact or postal information, provide a valid opt-out, and honour objections. Hiring Outrigger or Instantly does not transfer your legal responsibility.

Outreach scope. The Press outreach features are designed for media outreach to recipients in the United States and are operated with the requirements of the US CAN-SPAM Act in mind; CAN-SPAM has no general business-to-business exception. Before directing outreach to any recipient outside the United States, you must document that the campaign complies with the destination country's communications and privacy rules (for example the EU/UK GDPR and ePrivacy rules, Canada's CASL, or Australia's Spam Act 2003). We may restrict or decline outreach destinations at our discretion.

If you enable the customer-isolated Instantly option, you instruct Outrigger to upload approved journalist contact data, personalisation, pitch/campaign content, sender metadata, and suppression instructions to your authorised Instantly workspace, and to receive delivery, engagement, reply, complaint, and unsubscribe events. You must maintain a valid Instantly account, provider authorisation, required API scopes, sending-domain and mailbox rights, and compliance with Instantly's terms, sending policy, and DPA. Managed delivery remains unavailable unless separately authorised in writing by Instantly and Outrigger.

You must promptly forward recipient access, correction, restriction, objection, or deletion requests that concern data processed through Outrigger. We may retain the minimum suppression evidence needed to prevent renewed contact, even when other eligible contact data is deleted. Neither party may use a suppression record as a prospecting list.

We aim for high availability but do not guarantee uninterrupted service. Background scans and AI model probes depend on third-party APIs that occasionally fail or change behaviour. We will work in good faith to restore service but are not liable for downtime of upstream providers.

To the maximum extent permitted by law, the service is provided "as is" and "as available". We disclaim all warranties not expressly granted in these terms, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, our aggregate liability under or in connection with these terms is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost revenue, or lost data.

Nothing in these terms limits liability that cannot be limited by applicable consumer-protection law, the GDPR, or other applicable mandatory law.

You agree to defend and indemnify Direct Rank LLC against any third-party claim arising from your use of the platform in violation of these terms — including, without limitation, claims that your campaigns violated communications, privacy, data-protection, anti-spam, platform, or provider rules; used an unlawfully sourced list; ignored an objection or suppression; defamed a third party; or misused intellectual property. This clause applies only to the extent permitted by applicable law and does not excuse Outrigger from its own obligations.

You may cancel at any time from your billing settings. Cancellation stops future charges and ends platform access at the end of the current billing period.

We may suspend or terminate accounts for material breach of these terms, non-payment, or where required by law. Where reasonable, we will give notice and an opportunity to remedy.

On verified termination, eligible workspace data enters the 90-day deletion-review process described in the Privacy Policy. Deletion is coordinated across primary systems, relevant subprocessors, and restored backups. Billing/tax records, legal holds, disputes, security evidence, and minimum suppression records are separated and retained only for their applicable purpose and period; termination does not override those duties.

We may update these terms from time to time. For material changes, we will email account holders at least 30 days before the change takes effect and post the update on this page with the "Last updated" date refreshed. Continued use after a change's effective date constitutes acceptance; if you do not agree, you may cancel before it takes effect.

These terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles. Subject to applicable consumer-protection law, the state and federal courts located in Wyoming have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. Either party may instead bring a qualifying individual claim in small-claims court.

Before commencing legal action, the parties agree to attempt good-faith resolution by direct communication for at least 30 days. Consumers retain all rights granted by mandatory consumer-protection law in their jurisdiction.

To the maximum extent permitted by law, each party waives its right to a jury trial, and any dispute must be brought in that party's individual capacity only — not as a plaintiff or class member in any class, consolidated, or representative proceeding.

Entire agreement. These terms, together with the Privacy Policy and any subscription order, form the entire agreement between us.

Severability. If any clause is held unenforceable, the remainder remains in effect.

Assignment. You may not assign this agreement without our written consent. We may assign in connection with a merger, acquisition, or sale of assets.

No waiver. A failure to enforce a right is not a waiver of that right.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for your payment obligations.

Notices. We may provide notices to the email address on your account. You may send notices to us using the contact methods below.

Contact. Questions about these terms: use our contact form or email privacy@outriggerai.com.